Frequently Asked Questions

Browse our collection and select your preferred piece. Choose your material, size, and any personalization options — then add to cart. For fully bespoke commissions, use our Contact page to reach us directly.

We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as PayPal and Apple Pay via our secure checkout.

Orders can be modified or cancelled within 24 hours of placement. Once casting has begun, changes may not be possible. Please contact us as soon as possible via our Contact page or at nomadcraftatelier@gmail.com.

Yes. All payments are processed through a PCI-compliant payment system. We never store your card details.

Each piece is handcrafted to order. Standard production time is 7–14 business days. You can follow your order's progress in real time through our tracking page.

Yes. All products are completely handmade and each one is unique. All materials used and design processes are carefully selected and carried out by hand. No mass-production shortcuts — ever.

Yes, every order includes a certificate of authenticity describing the mythology, materials, and artisan who crafted your piece.

Absolutely. If you have a character in mind that isn't in our current collection, reach out via our Contact page. We take on select bespoke commissions throughout the year.

Yes, most of our pendants and medallions can be personalized with a custom engraving on the back. Select the engraving option when ordering and enter your desired text.

The size of the necklace and the desired engraving will directly impact the visibility of the design on the back. Longer texts may require smaller lettering, which could affect readability. We recommend choosing a message proportionate to the necklace size for the best aesthetic result.

All designs and photographs are original creations. The copyrights of the designs and photographs belong to NomadCraft Atelier.

Yes, we ship worldwide from our atelier in Ankara, Türkiye. Free shipping is included on all orders. Please double-check your shipping information on your account before placing an order.

Once your order ships, you'll receive a tracking link by email. You can also visit our Track Order page and enter your order details to see live production and shipping updates.

Please photograph the damage and contact us within 48 hours of delivery. We will arrange a replacement or refund promptly.

As of August 2025, the U.S. government implemented a 15% customs duty on imports from Türkiye. Shipments are sent under DAP (Delivered At Place) terms. Once the parcel arrives in the U.S., customs duties and taxes will be collected directly from the buyer by U.S. authorities. We recommend checking your country's customs regulations before placing an order.

Customer satisfaction is important to us. If you are not satisfied with your product, you can request a return or exchange within 14 days of delivery. Returned products must be in their original and unused condition.

Contact us at nomadcraftatelier@gmail.com with your order number and reason for return. We'll guide you through the process.

Bespoke commissions and engraved pieces are final sale and cannot be returned unless defective.

Store in the included pouch, away from direct sunlight. Avoid contact with water, perfume, and harsh chemicals. Polish gently with the cleaning cloth provided with your order.

We recommend removing your pieces before swimming, showering, or exercising. Chlorine and salt water accelerate oxidation, especially on silver.